We are committed to responsive communication with our authors, reviewers, and readers. Please select the appropriate contact channel below to ensure your inquiry is routed to the correct team for prompt assistance.
Response Time
We aim to respond to all inquiries within 5-7 business days. For urgent matters regarding active submissions, please include your manuscript ID in the subject line.
Before You Contact Us
Many common questions are answered in our Frequently Asked Questions section. Checking the FAQ first ensures you receive immediate answers without waiting for email correspondence.
View Frequently Asked QuestionsContact channels
For inquiries regarding manuscript status, peer review, editorial policies, or submission guidelines.
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General Editorial Questions
Manuscript status inquiries, scope clarification, reviewer applications, and editorial policy questions.
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Submission Technical Issues
Problems with the online submission form, file uploads, or confirmation emails.
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Appeals & Decisions
Formal appeals regarding editorial decisions or rejections.
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For inquiries regarding Article Processing Charges, waivers, invoices, and payment confirmation.
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APC Waivers & Discounts
Requests for fee waivers, discounts, or eligibility clarification.
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Payment Issues
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Institutional Partnerships
Inquiries regarding bulk discounts or institutional agreements.
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For reporting misconduct, ethical concerns, conflicts of interest, or plagiarism allegations.
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Research Misconduct
Reporting plagiarism, data fabrication, or ethical violations (confidential).
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Conflicts of Interest
Disclosure questions or reporting undeclared conflicts.
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Complaints & Appeals
Formal complaints regarding editorial conduct or process.
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For website accessibility, OAI-PMH harvesting, metadata, or general technical assistance.
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Website Support
Broken links, access issues, or browser compatibility.
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OAI-PMH & Metadata
Harvesting issues, metadata formats, or library integration.
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Accessibility
Requests for alternative formats or accessibility accommodations.
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General Inquiries
For all other questions not covered above, including press inquiries or general information.
General questions about the journal, publisher, or mission.
Publisher Information
SOLAV Journal is published by Leothar Company, a registered electronic publishing entity.
- Postal Address: Leothar Company, Riyadh, Saudi Arabia
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Need Immediate Assistance?
If your inquiry is urgent and relates to an active submission, please ensure your manuscript ID is included in the email subject line to expedite routing.
